FAQ

Frequently Asked Questions

1. Where do you source your products? 
We work with trusted suppliers, verified collectors, and authorized channels to source exclusive, high-demand footwear. Our network ensures that every product meets our quality and authenticity criteria.

2. Do you accept returns or exchanges?  
Due to the nature of reselling rare and limited-edition items, All sales are final. However, if there is an issue with your order (wrong size, item not as described, etc.), please contact us immediately and we’ll do our best to make it right.

3. How long does shipping take?
Shipping times may vary depending on your location and the item purchased. On average:  7–14 business days  
Tracking information will be provided once your order is shipped.

4. Do you ship internationally? 
Yes, we ship worldwide. Please note that international customers are responsible for any customs or import fees that may apply.

5. Can I request a specific pair or size?
Yes! If you're looking for a specific item that’s not listed on our site, feel free to reach out at alucinresells@gmail.com or our Instagram @Alucinresells — we’ll do our best to source it for you.

 6. What payment methods do you accept?
We accept all major credit/debit cards and other secure payment options. All transactions are processed through encrypted payment gateways to ensure your information is safe.

 7. How can I contact you?  
For any questions, order inquiries, or support, please email us at:  
📧 alucinresells@gmail.com 

or

Text us through IG 

📥@Alucinresells